“Saudi Arabia has seen a much more self-forgiving government that is taking action as needed while allowing itself to perfect its approach late. Acting fast rather than acting ‘spot on’ has become the norm. This is especially tangible in the digitalization of the customer experience, where a certain level of error and risk is now allowed to implement new technologies.” 

–Ismail Alani, Head of Government and Public Sector, KPMG in Saudi Arabia. KPMG’s report Modernizing Government: Global Trends examines how the pandemic, “has unexpectedly revealed what’s possible and forward-looking governments are now wisely leveraging their momentum to seize a ‘golden opportunity’ for historic innovation.” [KPMG]